SECTION 1 - The Summary

Your privacy is important to us. To better protect your privacy, this privacy policy is designed to assist you in understanding the collection, use and safeguarding of information you may provide us as well as ways to review and revise the information you have provided. This notice shall apply to all information collected from the user of this website. To make this notice easy to find; we make it available on our homepage and at every point where personally identifiable information may be requested. By accessing, browsing, using this website or otherwise submitting any information to this website, you acknowledge that you have read, understood and agreed to the terms and conditions of this privacy policy.

SECTION 2 - What Do We Do with Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

When you shop with us online, browse our Websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:

• Information about your online purchases (for example: what, when, where you ordered / bought and how you paid);
• Information about your precise geolocation.
• All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
• https://chefsplay.com/ will not pass any debit/credit card details to third parties.
  
  We use your personal information to provide the services you have requested, including:

• Processing your orders and refunds; and 
• Managing the account, you hold with us.

This is so we can provide the services to you in line with our contractual obligations to you

SECTION 3 - How Do You Get My Consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

SECTION 4 - Individual Information - What We Collect and Why

In order to use certain features on this website you will be required to create an account and provide the necessary details including but not limited to your name, email address, physical address, phone and fax number, and credit card number, are necessary to ensure we are able to make and confirm your order. We do not share this personal information with outside parties except to the extent necessary to complete your product order.

Your contact information is needed in order to notify you in the event of any processing difficulties or unforeseen circumstances fulfilling your product order. The more easily we can contact you, the better we can serve you.

SECTION 5 - Sharing Personal Information

We may share your personal information with other companies that sell products through our services ("Retail Partners"). We only share personal information that enables our Retail Partners to provide their services. For example, when you shop online, we will give the relevant Retail Partner your name, contact details, and address so that they can deliver your items.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

If you wish to request that we no longer use your information to provide you services, contact us at [email protected].

However, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your data is stored through Amazon’s data storage, databases and the general Amazon application. They store your data on a secure server behind a firewall.

SECTION 6 - Payment:

This website uses an outside credit card processing company and bank check processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. This website makes use of a technology designed to enhance your browsing experience. No personal or personally identifiable information is gathered or used for this process.

If you choose a direct payment gateway to complete your purchase, then Network International stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 7 – Suppliers and Third-Party Services

This website provides information about the product purchased on this website to the suppliers who will fulfill your product order.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 8 - Links

This site may contain links to other sites. Please be aware that this website is in no way responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

SECTION 9 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 10 - Confidentiality of Your Account

You agree to protect the confidentiality of your account and responsibility of sharing your account information with any member of your family, business or any other contact who may access and use your account to acquire any service or product from ChefsPlay will treat any order or service request that is placed using your account information as an order or service request issued by you regardless of its nature or delivery destination.

SECTION 11 - Cookies

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. Cookies are small data files that allow a website or Mobile App to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:

• Improve the way our Websites and Mobile Apps work
• Improve the performance of our Websites and Mobile Apps
• Deliver relevant online advertising

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.

If you choose to disable some or all Cookies, you may not be able to make full use of our platforms. For example, you may not be able to add items to your cart, proceed to checkout, or use some of our products and services that require you to sign in.

Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings.

SECTION 12 - Legal Disclaimer

Though we make every effort to preserve user privacy, we may be required by law to disclose information you have provided in obtaining our products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. 

For the avoidance of doubt, we expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing or otherwise offering any definitive promise or security in connection with your personnel information.

SECTION 13 - Age of Consent

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, and you have given us your consent to allow any of your minor dependents or other dependents, whom possess your login credentials, to use our services. 

SECTION 14 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 15- Questions and Contact Information

If users have any questions or suggestions regarding our Privacy Policy, please contact us at [email protected]

Postal Address:

Chef's Play 
P.O. Box: 69 
Dubai Investment Park - 2 - Dubai Investments Park - Dubai 
Tel: 800-Chefsplay (800-243377529)
Email: [email protected]